The Napkin, the Melon and the Monkey

An appealing modern-day parable of stressed out professional life involving Olivia, an assistant at Mighty Power's customer service call centre. It's a nightmare scenario and Olivia's sunny disposition and can-do attitude is soon worn down by the constant barrage of angry calls from frustrated customers. In desperation, she consults Isabel, an experienced rep and the wise woman of the moment. This provides the framework for 22 life lessons which enable Olivia to turn things round as she resigns with immediate effect her position as General Manager of the Universe and discovers the power of letting go. Among the lessons are 'the nicer I am to myself, the nicer I am to others', ' the less I talk, the more I learn' and ' problems can be gifts in disguise.' An entertaining book full of practical wisdom.